Quality Policy
SUNTEK CORP believes and practices in exceeding expectations of our customers, business partners and our employees. We have developed and implemented a quality management system to demonstrate its ability to consistently provide products & services that meet customer requirements and to address customer satisfaction through the effective application of the system, including continual improvement and the prevention of non-conformity. Quality is important to our business because we value our customers. We strive to provide our customers with products and services which meet and even exceed their expectations. We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance. We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business :
Regular gathering and monitoring of customer feedback
A customer complaints procedure
Selection and performance monitoring of suppliers against set criteria
Training and development for our employees
Regular audit of our internal processes
Reasurable quality objectives which reflect our business aims
Management reviews of audit results, customer feedback and complaints
Our internal procedures are reviewed regularly and are held in a Quality Manual which is made available to all employees.